Frequently Asked Questions

Welcome to our FAQ page — the spot where we answer the questions hunters ask us the most. Whether you’re gearing up for your first thermal, comparing models, chasing delivery info, or just want to know what actually works in real Aussie conditions, you’ll find the straight answers here.

We keep things simple: no jargon, no marketing fluff, just honest info so you can make the right call for your setup. If you’re new to thermals or night vision, we’ll break it down. If you’re a seasoned hunter, we’ve got the technical detail you’ll want too.

And if you’ve got item-specific questions, you can always book a demo — we’ll give you a thorough rundown, answer anything you’re unsure about, and who knows… you might even pick up a special.

Our goal is to make your buying experience smooth, fast, and stress-free. And if your question’s not covered here, no worries — reach out and we’ll jump on it.

Have a look through the FAQs below and get yourself sorted before the next hunt.

Why people choose good hunt

Choosing Good Hunt means dealing with people who actually use the gear, know the difference between marketing hype and real-world performance, and genuinely care about getting you the right setup for Aussie conditions. We field-test what we sell, we only stock trusted Australian-warranty brands, and we give straight answers — not sales talk. Whether you’re chasing pigs, managing property, or kitting up for serious night work, you get honest advice, fast support, and a team that stands behind every product. That’s why hunters across Australia choose Good Hunt.

Why should I trust Good Hunt with my thermal purchase?

We’re hunters first, retailers second. We only sell brands we trust, our stock is local, our advice is honest, and our support doesn’t stop after the sale.

Do you test or review the products you sell?

Yes. We field-test everything — thermals, night vision, optics, accessories — and give real feedback based on actual use, not marketing blurbs.

Can I get personalised recommendations for my hunting style or location?

Definitely. Tell us your usual terrain, target species, and how you like to hunt, and we’ll match you with gear that suits your setup perfectly.

Do you support warranty claims locally, or do I deal with the manufacturer?

You can come straight to us. We handle the process with the manufacturer on your behalf to make things quick and painless.

Why are Good Hunt’s demos and comparisons better than YouTube reviews?

Because we show you the gear in the real world, not through a camera lens or compressed video. You get hands-on testing, real advice, and the chance to compare units side-by-side in proper conditions — not edited footage.

Are all items genuine and sourced from authorised distributors?

100%. We only carry authentic products from trusted, authorised Australian suppliers — no grey imports, no knock-offs, no drama.

What makes Good Hunt different from other stores?

We actually use the gear. We hunt with it, test it, and compare it in the field — not just behind a counter. Our advice comes from real experience, not guesswork or sales scripts.

 Are your thermals Australian stock with full local warranty?

Yes. Everything we sell is genuine AU stock from authorised distributors, covered by full local warranty and support.

How do I know which thermal or optic is right for me?

Tell us what you hunt, where you hunt, and your budget — we’ll recommend the best options without the fluff. We know what actually works in real Aussie conditions.

Can I book a demo to compare thermals or scopes?

Absolutely. Book a demo and we’ll walk you through each unit, explain the differences, and help you find the right fit for your hunting style. You might even snag a special deal on the day.

Do your products come with a warranty?

Yes — all our gear is genuine Australian stock with full manufacturer warranty. If you ever need support, we’ll help handle the claim locally.

Help Center

Whether you’re checking the status of an order, fixing a mistake, chasing a refund, or wanting to know more about the gear we sell, you’ll find the answers here. And if you can’t find what you’re looking for, no worries — reach out and our team will jump in and help you out.

Have not received my order yet, now what?

First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake. Then call or email us regarding the whereabouts of your order!

What if my order is defective, wrong size, or incorrect product?

If something turns up and it’s not what you ordered — whether it’s defective, the wrong size, or the wrong item entirely — we’ll fix it fast. Just contact us with your order details and a photo of the issue, and our team will organise a replacement or refund.

We stand behind our gear, so if we’ve made a mistake or the product isn’t up to standard, we’ll sort it out at no cost to you.

Where do I get tracking info?

An email with tracking details will be sent to you the moment your product is shipped out!

Returns & Refunds

When you buy from us, we want you to absolutely love your gear. But if something’s not quite right, no worries — just check out our Returns & Refunds Policy.

What should I do in case of late or missing refunds?

If your refund hasn’t landed yet, start by checking with your bank or payment provider - some take a few business days to process returns. If you’ve confirmed there’s no delay on their end, get in touch with us and we’ll look into it straight away.

We’ll track down what’s happened and make sure your refund is processed as quickly as possible. We’ve got your back.

Ordering

Whether you’re placing your first order or your tenth, this section covers everything you need to know — from how to fix a mistake, change an order, or apply a coupon, to what happens after you hit “checkout.” We’ve laid out the most common questions hunters ask so you can get quick, straight answers without the guesswork. And if you ever need a hand, our team’s always ready to help you get things sorted fast.

How much is shipping?

How much is shipping?

We keep it simple — shipping is a flat $35, and every order is sent via Australia Post Express for fast, reliable delivery.

What payment methods do you accept?

We accept Direct deposit, Paypal, Debit and all major Credit Cards

Do you offer delivery to PO Boxes?

No, we don’t ship to PO Boxes. All orders require a signature on delivery, so they’ll need to go to a physical street address where someone can sign for the parcel.

What is your ordering process?

Ordering process is simply 4 quick steps:

  1. Select your favorite items and add them to cart
  2. Enter your billing and shipping information
  3. Select shipping method
  4. Checkout

Where do I get tracking info?

As soon as your order ships, we’ll email you your Australia Post Express tracking number. You can use it to follow your delivery every step of the way. If it hasn’t arrived in your inbox, check your spam folder or reach out and we’ll resend it.

Can I expedite my order?

No need — we’ve already got you covered. Any order placed before 2pm ships the same day, and everything goes out via Australia Post Express. It’s fast, tracked, and reliable, so there’s no extra fee for “expedited” shipping — it’s already built in.

How do I apply a coupon code?

Pop your coupon code into the cart before you check out — you’ll find the code box right between your items and the checkout button. You can also enter it during checkout when you’re adding your payment details. Just make sure you hit Apply Coupon before you finalise your payment so the discount kicks in.

Can I cancel my order?

We can only cancel orders that haven’t been packed or shipped yet. If you need to cancel, flick us an email with your order details and we’ll sort it out and refund you in full.

Once an order has shipped, we can’t cancel it - but no stress, you can still request a free return if needed.

What should I do if I made a mistake on my order?

If you’ve made a slip-up — wrong item, wrong address, anything like that — get in touch with us straight away. If your order hasn’t shipped yet, we can usually fix it on the spot. Once it’s been sent, we’ll still do what we can to help, but changes may be limited, so the sooner you reach out, the better.

What’s the status of my order?

After you place an order, you’ll get a confirmation email straight away. We’ll also keep you updated as your order is processed, and once it ships you’ll receive another email with your tracking details.

You can always check the latest status using the receipt link in any of our emails. If you don’t see the updates come through, have a quick look in your spam or promotions folder — sometimes they sneak in there.

If you ever need a replacement, exchange, or return, just reach out and we’ll help you get it sorted.