Shipping policy

1. Introduction

Welcome to GoodHunt — we strive to get your order to you as quickly and efficiently as possible. This Shipping Policy outlines our order processing, shipping methods, delivery estimates, shipping costs, tracking, and more.

2. Order Processing

  • Orders are typically processed within 1 business day (Monday–Friday) after payment confirmation and verification.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once the order is dispatched, you will receive a shipping confirmation with tracking information (if applicable).

3. Shipping Methods & Dispatch Times

  • We offer standard shipping for regular orders.

  • For urgent orders, we may dispatch via express shipping. In fact, we advertise "Same-Day Express Dispatch" for eligible orders (subject to order cut-off times). goodhunt.com.au

  • Shipping times depend on the destination and the selected shipping option — see estimated delivery times below.

4. Estimated Delivery Times

Shipping Method Estimated Delivery Time*
Standard (within AU) Typically 3–7 business days after dispatch
Express / Priority Typically 1–3 business days after dispatch

*Delivery times are estimates and may vary depending on courier performance, public holidays, weather conditions, or remote delivery locations.

5. Shipping Costs

  • Shipping costs vary based on the selected shipping method (standard vs express), package weight/volume, and delivery address.

  • Any shipping fee will be clearly displayed at checkout before you complete your order.

  • For larger or heavier items, additional charges may apply.

6. Shipping to P.O. Boxes & Remote Addresses

  • We can ship to standard addresses and P.O. boxes.

  • For remote or hard-to-reach locations, delivery times may take longer than standard estimates.

7. Order Tracking & Notifications

  • Once your order is dispatched, you will receive a shipping confirmation email (or SMS) with tracking details (if courier supports tracking).

  • You can use this tracking information to monitor the status of your shipment.

8. International Shipping / Export Orders

  • Currently, GoodHunt ships to addresses within Australia only.

  • If international shipping becomes available, separate terms, costs, customs duties, taxes, and delivery times will be defined and communicated clearly.

9. Damaged, Lost or Delayed Shipments

  • If your package is lost, delayed, or arrives damaged, please contact us within 7 days of expected delivery date.

  • We will investigate with the courier and — depending on the circumstances — offer a replacement shipment or refund.

  • In the event of damage during transit, please retain the packaging and provide photographic evidence.

10. Shipping Restrictions

  • Some items may have shipping restrictions due to size, weight, or legal/regulatory restrictions. If a selected item cannot be shipped to your location, we will notify you promptly and offer alternatives or a refund.

  • We reserve the right to refuse or cancel orders in such cases.

11. Changes to Shipping Policy

  • GoodHunt may update this Shipping Policy from time to time to reflect changes in operations, couriers, or regulations.

  • Any changes will be effective immediately upon posting the revised policy on our website.

  • We recommend that customers review this policy periodically.

12. Contact Us 📞

If you have any questions or concerns about shipping — including tracking, delivery delays, lost or damaged shipments — please contact us at:

  • Email: sales@goodhunt.com.au

  • Phone: +61 477 456 463